I have made a few purchases online over the past few months in order to build up my home gym. I have encountered some bad experiences with customer services and shipping delays from other companies that I really don't care to mention. I gave Zion a try and for a moment I thought I was going to encounter another bad experience when I only recieved one plate out of the pair I had purchased. I currently reside in Iowa and despite the distance from California I received my package pretty quick. Unfortunately one plate was lost during transit, though it was not Zion's fault they immediately took care of me. Shout out to Cierra for been patient with me and hearing me out (I have to admit I was a bit frustrated at first thinking I was going to run in to another bad experience again). However, that was not the case! I sincerely appreciate how they took care of me. On top of all that, their equipment is top quality! I will definitely be purchasing the rest of my barbell plates from Zion, and I will also be recommending others to do so.